Easypara
How Easypara has made the virtual agent the preferred means of communication for its customers?
Automatically respond to frequent and time-consuming customer support requests with Botmind. Use smart automation to reduce costs and improve customer satisfaction.
The virtual agent automates responses to frequent and time-consuming e-commerce requests and saves up to 60% in support ticket processing.
The virtual agent is already programmed to detect and immediately answer more than a 100 frequent e-commerce related questions.
The virtual agent allows you to manage more easily and without extra cost during peak season in e-commerce.
To integrate Botmind’s virtual agent, you can choose the Botmind widget as a standalone, or you can integrate Botmind into your existing customer relationship tool (for example: Zendesk, Freshdesk or Kiamo). In both cases, the virtual agent is able to understand incoming customer questions and answer them in an automatic and smart way. Your support agents can continue to work as usual, as there is no change in their processes. The only difference is that Botmind’s virtual agent is active on the chat channel to handle all the low-value-added requests. Give each customer a personalized and fast response for a better customer experience.