June 2020 / 2020’s best webinars and podcasts of the second quarter on customer experience and customer support.

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The beginning of the year 2020 was strongly troubled by the Covid-19 crisis. As a result, the online customer experience is more essential than ever before. Customer support teams are on the front line to meet the needs of ever more demanding consumers. Discover our selection of the best webinars and podcasts dealing with customer experience and customer support. Through this e-events, learn the latest trends and tools developed that will be able to answer your problems and help you to adapt to the situation. During these e-events in 2020, you will learn from specialists and enrich your professional knowledge.

On this page, we’ve gathered for you the must-attend customer experience e-events for the second quarter of 2020. These webinars and podcasts on daily e-commerce topics will allow you to learn about trends, to exchange with other experts, to discover new tools and to develop your knowledge without even having to move.


Shoptalk Virtual Events

 first conference – On June 11, 2020

The leading trade fair “Shoptalk” has decided to adapt its programming due to the Covid-19 crisis. In addition to the postponement of the physical event, the organizers are offering free online conferences dealing with the most important challenges and opportunities of tomorow in the e-commerce.

These virtual conferences will be an opportunity for you to discuss the challenges of tomorrow’s e-commerce with experts. Open to all, these free events will be a chance for you to broaden your professional knowledge.

The first conference will take place on June 11 and will be entitled : Introducing Scenarios: Shoptalk Retail Framework for COVID-19. It will be followed by a moment of exchange with the speakers so that you can ask your questions.

More webinars are to come and will be announced on the website: Shoptalk Virtual Events.

Freshworks’s webinars

Freshworks is a specialist in e-commerce and offers numerous webinars on a variety of topics to help you expand your knowledge and adapt to your needs. Live broadcast and replay will allow you to follow these e-events without even having to travel.

Hosted by professionals, these webinars are a unique opportunity to exchange with professionals and get answers to your questions.

Find all their webinars directly on their website: Freshworks.

Zendesk’s webinars

Zendesk is another specialist in the sector and also offers you a lot of video content on its website. Learn more about their products and solutions thanks to numerous animated webinars in collaboration with other actors of the field.
Learn how Zendesk supports its customers with feedback. Exchange with specialists and get answers to your questions during these must-attend events.
More information available directly on the Zendesk website.

CXellent – Miuros Podcast

Miuros provides customer service teams with deep analytics, quality assurance and automation. They recently launched a podcast, CXellent, where they invite support leaders on to speak about key topics related to customer service and customer experience.
Their podcasts are available on Spotify, Apple Podcasts, Deezer and Google Podcasts.
You can find all the links to Episode 1 with Craig Stoss (Shopify) on the Miuros blog.

Eventbrite, connect through online event

Specializing in online event creation, EventBrite allows you to find the webinars you are looking for. Every month, some videos are added to meet visitor requests.

A selection of webinars dealing with e-commerce issues is already available on their website. You can find it by clicking here.

Shopify’s podcasts

Shopify also offers quality podcasts that will allow you to become a true expert on their products.

Aimed at e-commerce professionals, these podcasts will provide you with valuable tips on how to improve your business. Find them on their website.


Created in 2013 by an e-commerce specialist, this site now includes dozens of podcasts. Be sure that you will find your happiness there.
Through lot of interviews with experts, these podcasts will give you all the keys to make your business successful.

Discover all the episodes on the eCommerceFuel website.

Gartner’s webinars

Gartner is a consulting and research company in the field of advanced techniques and offers numerous webinars on its website. These will help you to better understand the possibilities that technology brings to the e-commerce of tomorrow.

You can rest assured that you will receive the best advice to help you grow your business by watching their webinars.

CX Network

CX Network provides regular customer experience webinars and CX Network LIVE virtual events on CX learnings, case studies, best practices and more.

As a member of this site, you may have unlimited access to all of their live and replay content. You will be able to learn from world leaders in customer experience, expand your network and grow your business.

Find all their webinars on the CX Network website.

CRM Magazine

As a specialist in customer relationship management, CRM Magazine offers you numerous webinars and podcasts on its website. Their advice will allow you to develop your business by discovering the latest trends and existing tools.

Their webinars will also be an opportunity to get answers to your questions by exchanging with passionate specialists who will be there for you.

Find all the content on their website : Destination CRM.

Forrester’s webinars

Hear from Forrester thought leaders during live regional events, or learn on your own time with an on-demand webinar.
You will be able to follow specialized webinars dealing with various topics such as the impact of Covid-19 on e-commerce or how to link marketing and development of commercial actions.

All this content is available on Forrester.

Qualtrics XM

Qualtrics XM frequently host live webinars and e-events around the globe.

Find them in their entirety on the dedicated page of their website. You will also be able to review webinars that have already taken place.

Qualtrics XM cover a variety of experience management topics from customer experience to employee engagement and even market research so there is something for everyone.

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