The AI agent platform
for your customer service
Automate customer interactions on chat, email and phone to lighten your teams' workload and improve the customer experience. Trusted by 100+ companies.
⚡ Deployment in 21 to 28 days · No overhaul of your existing tools
Your teams deserve better than this
Longer response times frustrate your customers. Agent overload degrades service quality and blocks your ability to grow.
Saturated channels
Chat, email, phone : activity spikes overwhelm your teams precisely when the customer experience is crucial for retention.
Repetitive tasks
80% of contacts are variations of the same issue. Your agents handle the same cases instead of focusing on real human value.
Scaling costs
BPO weighs on profitability without guaranteeing quality. Hiring to absorb spikes remains a temporary and costly solution.
Fatal latency
Processing delays degrade immediate satisfaction, post-purchase conversion rates and your brand reputation.
The central hub of your customer support
Botmind orchestrates your omnichannel interactions : from request capture to resolution, querying your database and business tools in real time.
Intent analysis & AI qualification
4 complementary modules, one orchestrator
Each customer channel has its dedicated AI module. Botmind orchestrates them from a central hub for a unified experience.
Before Botmind · After Botmind
The same customer request. Two radically different operational realities.
Real numbers, by brand
Not generic averages. What Botmind actually changed for our clients.
Jacadi
Kids fashion200+ boutiques
"Non-qualified contacts dropped significantly since implementing Botmind."
- Cloé S., Customer Satisfaction Manager
Easypara
PharmacyE-commerce
"In 3 clicks, customers get the answer without needing to contact anyone."
- Michaël C., Customer Service Manager4M+ customers
"L'IA absorbe tous les pics. Nos agents se concentrent sur ce qui compte vraiment."
- Graziella K., Directrice Expérience ClientAn unlimited technical ecosystem via API
Botmind interfaces natively with leading Helpdesk, CRM and e-commerce platforms, and integrates with your custom stack via GraphQL / REST API.
Zendesk
Salesforce
easiware
Shopify
PrestaShop
Magento
Intercom
Freshdesk
TwilioAI in production
in 21 to 28 days
Our Customer Success engineers handle setup from A to Z. Your team only spends 5 hours total.
Data & Scoping
Analysis of your historical metrics, identification of bottlenecks and high-value automation flows.
Training & Setup
Secure API connection, training on your knowledge base, resolution journey design.
Go-Live & Itération
Progressive deployment, real-world monitoring, continuous optimization of performance KPIs.
Simulate your automation potential
The automation level varies depending on your volumes and channel mix. Get a personalized analysis of your customer service in 30 minutes.
Generate my auditWhat our clients say
Authentic testimonials from customer service managers and e-commerce merchants who transformed their service with Botmind.
Without Botmind, I'd have to work 8am to 11pm !
Customers think it's great, they land on our site and in 3 clicks, they get the answer to their questions without needing to ask anyone!
During recent campaigns, the virtual agent was in high demand and we received far fewer calls. Its effectiveness is remarkable during these periods.
We implemented Botmind to reduce our non-qualified contacts which had increased sharply following covid. The strategy paid off.
Botmind in one sentence : the perfect companion for customer relations.
Botmind’s virtual agent is like a team member available 24/7.
Thanks to Botmind, our agents now only handle specific high-value requests that require human intervention.
The solution is very secure in the sense that it uses guided workflows and dynamic FAQs, so the information provided by the virtual agent is fully controlled.
I was skeptical about using a chatbot, but Botmind and how it works stood out from the crowd, and the results turned out to be very positive.
Without Botmind, I'd have to work 8am to 11pm !
During recent campaigns, the virtual agent was in high demand and we received far fewer calls. Its effectiveness is remarkable during these periods.
We implemented Botmind to reduce our non-qualified contacts which had increased sharply following covid. The strategy paid off.
Botmind in one sentence : the perfect companion for customer relations.
Botmind’s virtual agent is like a team member available 24/7.
Thanks to Botmind, our agents now only handle specific high-value requests that require human intervention.
The solution is very secure in the sense that it uses guided workflows and dynamic FAQs, so the information provided by the virtual agent is fully controlled.
I was skeptical about using a chatbot, but Botmind and how it works stood out from the crowd, and the results turned out to be very positive.
Built for enterprise requirements
Compliance, data sovereignty and scalable architecture, without compromise.
Guaranteed GDPR compliance
Your data and your customers' data are processed in strict compliance with GDPR. DPA contracts provided, auditable processing registry, native right to erasure.
Designed in France · Hosted in EU
French JEI company recognized by Bpifrance. Proprietary algorithms, infrastructure hosted in the European Union. No data leaves EU territory.
Scale on demand
Architecture designed to absorb ×10 peaks (Black Friday, sales) without degradation. 10+ million tickets processed. 99.9% SLA. Real-time monitoring included.
Everything you need to know
The ROI depends on your contact volumes, your channel mix (chat, email, phone) and the target automation rate. Our teams prepare a personalized analysis during an initial meeting.
Botmind integration takes 21 to 28 days. Our CSM teams handle the setup and support you through launch.
Botmind has an unlimited technical ecosystem via API: Zendesk, Salesforce, easiware, Shopify, PrestaShop, Magento, Freshdesk, Intercom, Twilio and many more. Any custom integration is possible via GraphQL / REST API.
Botmind offers structured support: journey scoping, setup by our CSM teams, testing and validation before going live, then KPI tracking from launch.
Botmind has an unlimited technical ecosystem via API. The platform integrates natively with Zendesk, Salesforce, easiware, Shopify, PrestaShop, Magento and many more. Any custom integration is possible.
No. Botmind plugs directly into your existing stack (helpdesk, CRM, e-commerce tools) without any overhaul. Your teams continue working in their usual interface.