Trusted by over 350+ leading eCommerce
“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
26% increase in customer satisfaction
3.7x faster resolutions
50% decrease in the cost of resolution
Thanks to Botmind, my team saves time and money. The integration was very simple and the result is incredible: hours and hours saved per agent every month!
The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants. It saves time for support advisors.
Martin TauberMy Jolie Candle
Botmind provides the answers our customers need in an automated way. Our customer satisfaction has clearly increased since the integration of Botmind in our customer support.