Easy customer support automation for eCommerce
Botmind virtual agent easily integrates your customer service tool to automatically answer frequent and time consuming questions from your customers. Bring together human agents and Artificial Intelligence on the same channel to respond faster and to increase customer satisfaction, while reducing the overall cost of support.
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Trusted by over 1000+ leading eCommerce
45% of your support can be automated today. No more questions like:
“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
Better, Faster and Cheaper
Deploy a virtual agent that can answer to all frequent customer requests in no time. Human agents save time and just respond to added value questions. Botmind help you to respond faster and to improve customer satisfaction at the same time.
26% increase in customer satisfaction
3.7x faster resolutions
50% decrease in the cost of resolution
Fast integration and no technical skills required
You are 4 steps away to success and the good news is that you will not require any technical skills to create your virtual agent. The integration is very easy and tailor made for eCommerce.
Our happy customers
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
Botmind is integrated in the heart of our customer service. Online chat is a key contact channel especially during our peak activity period. Botmind cautiously automates many of our chat conversations and allow our agent’s time to be used on high priority contact for My Jolie Candle.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !
Maximize your customer support ROI now!
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