Everything about Botmind

Botmind offers 4 complementary modules: CHATBOT AI (AI chatbot available 24/7 on chat, WhatsApp, Messenger — the ticket is not sent), ASSIST AI (real-time agent assistance — ticket summary and completion), REPLY AI – EMAIL (automatic responses to common emails), and REPLY AI – CALLBOT (AI voice system that handles simple calls 24/7).

Each module is independent. You can start with a single module based on your priority (for example CHATBOT AI for self-service, or REPLY AI EMAIL for email automation) and add other modules later.

When a ticket arrives, the AI prepares a summary and suggests a response. The agent validates with one click and moves on to the next ticket. ASSIST AI does not replace the agent: it assists them to handle requests faster.

CHATBOT AI intercepts conversations in real time on chat, WhatsApp and Messenger before they become a ticket. REPLY AI EMAIL processes emails already received in your helpdesk by generating automatic responses. Both modules are complementary and cover different channels.

Yes. When a request goes beyond the scope of the Callbot or the customer requests it, the call is automatically transferred to an available agent with the conversation context. The escalation is seamless and transparent for the customer.

Yes. CHATBOT AI and REPLY AI CALLBOT operate 24/7, including nights, weekends and public holidays. Your customers get an immediate response even when your teams are unavailable.

Botmind pricing is performance-based: you pay according to the volume actually handled by the platform. The price includes support from a dedicated Customer Success Manager as well as solution updates. To get an estimate tailored to your volumes, see our pricing or talk with our team.

ROI depends on your contact volumes, your channel mix (chat, email, phone) and your target automation rate. Our teams prepare a personalized analysis during an initial call.

Botmind charges based on performance, according to the volume actually handled. The price includes CSM support and updates. To get an estimate tailored to your volumes, contact our team.

Recurring requests represent on average 80% of incoming contacts in e-commerce. The Botmind platform is pre-trained to understand over 100 categories of common e-commerce questions (order tracking, returns, delivery, etc.). Many requests that seem specific are actually automatable.

Botmind offers a free initial scoping to assess the automation potential on your volumes. The contractual commitment and its duration are discussed during this call. Our goal is to demonstrate value quickly.

Yes. All platform updates, new features and AI improvements are included in your subscription at no extra cost.

Integration takes 21 to 28 days. The Botmind CSM team handles the complete setup. The technical integration is lightweight and does not require mobilizing your IT teams.

Botmind has an unlimited technical ecosystem via API. Native connectors: Zendesk, Salesforce, Easyware, Freshdesk, Intercom, Kiamo for helpdesks. Shopify, PrestaShop, Magento for e-commerce CMS. Axialys, Aircall, Diabolocom, Genesys, Eloquant for telephony (Callbot module). Additional integrations are available on request. See all integrations.

No. Botmind connects to your existing stack without any overhaul. The technical connection is fast and does not require mobilizing your IT teams.

No. The platform is designed to be used by business teams (customer service managers, e-commerce directors) without technical skills. The interface is intuitive and the CSM team handles the initial setup.

Yes. Botmind connects to your data sources (product catalog, order tracking, knowledge base) via API to provide contextualized and personalized responses to each customer.

Botmind modules are operational from launch. Initial results are measurable within the first few weeks. Performance improves progressively with journey optimization by the CSM team.

Botmind can automate up to 40% of incoming contacts. The exact result depends on your volumes, your channel mix and the nature of requests. Our teams prepare a personalized analysis during an initial call.

After launch, the solution operates autonomously. You only need to intervene if you want to modify journeys or add new optimizations. The CSM handles most of the optimization.

Botmind integrates satisfaction surveys (CSAT) directly into conversational journeys. Scores are tracked in the dashboard and compared to human interactions. Our clients typically see a CSAT above 85% on automated conversations.

When the AI identifies that it cannot handle a request with confidence, it automatically transfers the conversation to a human agent with full context. There is never a forced or approximate response: quality takes priority over automation rate.

Botmind uses a combination of large language models (LLM) and business rules to ensure accurate and controlled responses. The AI is specifically trained for e-commerce customer service, enabling it to understand customer intents with a high level of precision.

Botmind combines strict business rules with generative AI. Responses are framed by validated journeys and verified data sources (catalog, order tracking). If the AI does not have enough confidence in its response, it escalates to a human agent rather than risking an incorrect answer.

Yes. Botmind supports French, English, Spanish, German, Italian and other European languages. Language detection is automatic and responses are generated in the customer's language.

Yes. During scoping, the CSM team configures the tone, vocabulary and communication style to reflect your brand identity. The AI adapts to your guidelines to deliver a consistent experience aligned with your image.

Yes. Botmind offers structured support: journey scoping, setup, testing and validation before go-live, then KPI monitoring from launch. The CSM remains your point of contact for continuous optimization.

The Botmind CSM team handles building the response journeys. Your team participates in the initial scoping and validation. You can then become autonomous on the platform or continue to delegate.

Deployment follows a structured process over 21 to 28 days: project kick-off with goal setting, technical connection to your tools, creation of automated journeys, validation before going live, then performance and KPI tracking.

From launch, the CSM tracks your KPIs (automation rate, CSAT, AHT, contact rate) and adjusts journeys to improve results. Regular check-ins are scheduled to measure progress.

Botmind includes technical support with contractual response time commitments (SLA). Critical incidents are handled within 6 hours, urgent incidents within 24 hours, and standard requests within 48 hours. Support is available on weekdays, and each client has a dedicated Account Manager. Platform updates and AI improvements are included at no extra cost. See pricing details.

Yes. Botmind is GDPR compliant, hosted in France, and recognized as a Jeune Entreprise Innovante (JEI) by Bpifrance. Data is processed in accordance with our privacy policy.

Data is hosted in France. Botmind is a French company (Made in France) with teams based in France.

Data is encrypted in transit (TLS 1.2+) and at rest. Access is limited to authorized personnel through strict access controls. Botmind does not resell or share your customer data. A DPA (Data Processing Agreement) is provided upon request.

No. Your customer data is never used to train AI models. Each client environment is isolated and data remains strictly confidential.