Botmind integrates with your existing stack,
not the other way around.
Your agents stay in their usual interface. Botmind plugs in directly: helpdesk, CRM, e-commerce, without changing your workflows.
Deployment in 21–28 days · Dedicated CSM · 100+ e-merchants
The 4 modules that orchestrate your support
Each channel has its dedicated AI module. Botmind drives them from a central hub. Your integrations connect to the whole system.
4 AI modules, one central orchestrator
Your stack, no compromises
Botmind natively connects to your helpdesk and e-commerce tools. Hover over a card to learn more, click to visit the tool.
Operational in 21–28 days
Our CSM teams handle the technical integration end to end. You validate, we configure, you launch.
Scoping & mapping
Analysis of your inbound flows (chat, email, phone), identification of automatable request types, assessment of your technical stack and preparation of API access.
Setup & connections
API connector configuration with your existing tools, response scenario setup and routing rules, acceptance testing on pre-production environment.
Go live & KPI tracking
After acceptance validation, Botmind goes into production. Automation rate, customer satisfaction and processed volume are measured from day 1. A dedicated CSM ensures ongoing follow-up.
Each module, its connectors
The 4 Botmind modules rely on your integrations to operate on the right channels, with the right data.
24/7 chat selfcare on your store
The chatbot queries your e-commerce and helpdesk data in real time to answer without human intervention.
21 integrations
Real-time agent assistance
Ticket summary and response suggestions, inside your usual helpdesk interface.
15 integrations
Inbound email automation
Emails analyzed and processed automatically through your ticket management tool.
18 integrations
Voice phone switchboard
Simple calls handled in voice selfcare 24/7. Complex requests transferred with context.
27 integrations
Integration questions
Botmind has an unlimited technical ecosystem via API: Zendesk, Salesforce, easiware, Freshdesk, Front, Kiamo, Oceancall for helpdesk & CRM, Shopify, PrestaShop, Magento, Joomla for e-commerce, WhatsApp, Messenger for messaging, Oceancall for telephony, Sendcloud, Shipup for logistics, Excel, Google Sheets for data, Oracle for CRM/ERP. If your tool is not yet listed, our team evaluates feasibility during your demo.
Yes. The 4 Botmind modules (ASSIST AI, REPLY AI – Email, CHATBOT AI, CALLBOT AI) are designed to work together or separately. You can start with the busiest channel (email, chat or phone) and add modules as your maturity grows. Each module shares the same customer context and knowledge base, improving response consistency across all channels.
No. Botmind plugs directly into your existing tools (Zendesk, Freshdesk, easiware, Front...). Your agents continue working in their usual interface. They benefit from AI assistance (summaries, response suggestions, classification) without changing their habits. Customers, on their end, use the same channels as before.
The Botmind ecosystem is unlimited via API. If your tool has a REST API (which is the case for virtually all SaaS solutions on the market), our technical team can evaluate the feasibility of a connection during your discovery session. Custom connectors have already been developed for internal tools, proprietary ERPs and retail-specific solutions.
The Botmind integration takes 21 to 28 calendar days. This includes the scoping phase (week 1), setup and acceptance testing (weeks 2–3), then production deployment (week 4). Our CSM teams handle the technical side. You don't need to mobilize a dev team on your end for native integrations.
Botmind's infrastructure is hosted in the European Union and designed in compliance with GDPR. API data exchanges are encrypted in transit (TLS) and at rest. Botmind does not use your customer data to train third-party models. For any specific security questions or to request our DPA documentation, contact our team directly.
Botmind supports the 20 most widely spoken languages in the world, including English, French, Spanish, German, Portuguese, Italian, Arabic, Mandarin, Japanese and Korean. Language detection is automatic and responses are generated in the customer's language. Natural language processing is calibrated for e-commerce customer service expressions and request types, with handling of abbreviations and colloquial language. Ideal for e-merchants operating across multiple international markets.
Every Botmind client gets a dedicated Customer Success Manager after go-live. This CSM tracks key indicators (automation rate, satisfaction rate, processed volume) and proactively steps in to adjust scenarios when needed. Regular reviews are scheduled to evolve the configuration as your business grows.
Ready to connect
Botmind to your stack?
Talk to our team. We analyze your tools and recommend the modules suited to your context.
Deployment in 21–28 days · Dedicated CSM team · Hosted in the European Union
