Articles, White Papers & News on Customer Relationship Automation

Articles written by our Botmind team.

Content co-authored and published by partners.

July 2021 / Whitepaper: How to improve your e-commerce customer experience in 2021?

June 2021 / E-commerce rising: how to create customer loyalty?

March 2021 : Zendesk chat capabilities based on your licence (2021 new plans)

March 2021 / Chatbot and e-commerce: winning strategy or waste of time?

February 2021 / E-commerce logistics : The 9 elements to optimize your customer experience.

January 2021 : Expert advice on how to start 2021 with your virtual agent

July 2020 : The best e-books about customer experience in 2020

June 2020 : E-commerce of tomorrow, will it be even more omnichannel?

June 2020 : 2020’s best webinars and podcasts of the second quarter on customer experience and customer support.

May 2020 : 4 tips to boost sales on your e-commerce site after the confinement

May 2020 / White Paper : the impact of Covid-19 on the e-commerce sector in France

May 2020 : What are the changes to be foreseen to continue e-commerce activity after Covid-19?

March 2020 : How to increase the conversion rate of your e-commerce store by using live chat?

January 2020 : 2020’s best customer experience and support events

September 2019 : 5 reasons why your business should use a customer service software

November 2018 : Web Summit – Discover Station F startups @WebSummit

April 2018 : Top 10 chatbots built at Station F

March 2018 : White paper (FR) – Reduce customer support cost while improving customer satisfaction

January 2018 : Customer service secret weapon: Hybrid chatbot, Artsper.com success story