Estimate your
automation potential

The ROI depends on your contact volumes, your channel mix (chat, email, phone) and the target automation rate. Our teams prepare a personalized analysis during an initial meeting. The ROI is measurable through concrete KPIs: AHT (average handling time), contact rate, agent productivity, CSAT.

Botmind charges based on performance, according to the volume actually processed by the AI. The price includes dedicated CSM support and platform updates. To get an estimate tailored to your volumes, contact our team.

Yes, the minimum commitment is one year. This allows measuring results over a full cycle, progressively optimizing workflows and stabilizing KPIs with your dedicated CSM. 2 or 3-year commitments are available to lock in pricing.

Each module is independent and complementary. You can start with a single module based on your priority, for example Chatbot AI to reduce the contact rate, or Assist AI to improve your agents' productivity, and activate the others at your own pace, with no additional technical cost.

The integration takes 21 to 28 days, from signing to go-live. Your dedicated CSM handles the entire setup and connection to your tools. Your team only needs to dedicate a maximum of 5 hours, spread over 4 weeks (30-minute scoping sessions).

No. Botmind connects to your existing tools without any overhaul. Our CSM teams handle the technical setup (API connection, workflow configuration) and support you through launch and beyond. The IT availability required on the client side is minimal.

Botmind has an unlimited technical ecosystem via API. Native connectors include Zendesk, Salesforce, easiware (Assist AI, Reply AI), Shopify, Prestashop (Chatbot AI), as well as CCaaS platforms (Axialys, Aircall, Diabolocom, Genesys, Eloquant) for Callbot AI. Additional connectors (Gorgias, Front, Freshdesk, Kiamo) are currently being deployed.

Botmind offers 4 complementary modules: Chatbot AI (automated 24/7 customer support, the ticket is never created), Assist AI (automatic ticket summary and response suggestion for the agent), Reply AI - Email (automatic processing of incoming emails), and Callbot AI (filtering and automatic response to simple calls). Each module targets different KPIs and can be activated independently.

Chatbot AI operates on the chat channel (web and mobile widget): it responds to the customer before the ticket is even created, in 24/7 selfcare mode. Reply AI - Email processes incoming email tickets already received by your helpdesk: it detects the reason, extracts key fields and generates an automatic response. Both modules impact the contact rate, but on different channels.

Assist AI supports each agent in real-time within their helpdesk (Zendesk, Salesforce, easiware). It automatically generates a ticket summary, suggests a calibrated response, enhances the tone, translates tickets in real-time and detects anomalies for automatic escalation. The goal is to improve AHT and service quality without changing the agent's tools.

Yes. Botmind is GDPR compliant. The platform is recognized as a "Young Innovative Company" by the French government. Data is processed in compliance with current European regulations. For any specific questions about the data processing policy, visit our GDPR page or contact our team.

Botmind is a hybrid solution: simple and repetitive cases are automatically handled by the AI, while complex cases are escalated to your agents with all the enriched context (detected reason, sentiment, extracted fields). For Callbot AI, out-of-scope calls generate a ticket and a scheduled callback. Your agents stay focused on the real human value.

Yes. The complex routing feature of Assist AI is specifically designed for multi-BPO environments. It intelligently distributes tickets among your providers based on available skills, SLAs and the business rules you define, without manual intervention.

From launch, your dedicated CSM tracks the KPIs defined during scoping: automation rate, CSAT, AHT, contact rate, repeat contact rate. Regular performance reviews are organized to analyze results and optimize workflows. Tracking is continuous for the first 6 months, then ongoing.

The first step is a 30-minute call with our team. We analyze your contact volumes, your channel mix and your KPI priorities to offer you a custom automation plan. Over 100 e-commerce companies already trust Botmind, with an average deployment of 21 to 28 days.