They automate their customer service
with Botmind
Over 20 e-commerce companies share their experience. Discover why they can no longer do without their virtual agent.
Without Botmind, I would have to work from 8am to 11pm!
Botmind in one sentence: the perfect companion for customer relations.
One word to describe Botmind? Effective!
The tool has automated many recurring, low-value requests by making customers self-sufficient in their journey. Botmind allows our customer service team to focus on high-value requests.
The goal is to make customers as self-sufficient as possible so that support agents can focus on sales, after-sales support and high-value requests. Setup and workflow creation is relatively simple.
Where technology meets responsiveness.
Botmind in one word: Professionalism.
The Botmind virtual agent is a team member available 24/7.
The chatbot is very practical because it helps us quickly identify where customer orders come from. We save time identifying order numbers, customers and customer issues. Botmind has adapted well. It was therefore essential to be able to connect the chatbot to all of our tracking tools.
I was skeptical about using a chatbot but Botmind and how it works stood out from the crowd and the result turned out to be very positive.
Thanks to Botmind, our agents now only handle specific high-value requests that require human intervention.
Customers think it’s great — they land on our site and in 3 clicks, they have the answer to their questions without needing to ask anyone!
Our email contact rate has decreased significantly because all low-value issues have been absorbed by Botmind.
During recent campaigns, the virtual agent has been heavily used and we receive far fewer calls. Its effectiveness is strong during these periods.
The solution is very secure in the sense that it uses guided workflows and dynamic FAQs, so the information provided by the virtual agent is fully controlled.
We implemented Botmind to continue our customer experience self-service strategy.
Thanks to Botmind, the Christmas Cluedo event was a great creative campaign for our brand image and delighted our subscribers.
We implemented Botmind to reduce our unqualified contacts which had increased significantly due to covid. The strategy paid off and we were able to easily integrate the solution with other self-care providers in the market (parcel tracking optimization, redirection to in-store advisors).
We are delighted to work with Botmind which is an incredibly powerful tool! Our entire team thanks you for your responsiveness and professionalism. Always great advice to get a better bot experience and maximize its performance on our website.
Unbeatable service quality-to-price ratio on the market. Personalized team follow-up. Increased conversion rate and automation of low-value tasks are the two major positives in my opinion. Top-notch, I recommend it!
We use BOTMIND for managing live requests on our website. It’s intuitive and useful for our customers to avoid unnecessary contact with our services!
Working with Botmind means reducing your contact rate and improving customer satisfaction! We can no longer do without our virtual agent.
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Why do e-commerce companies choose Botmind for their customer service?
Why Botmind
Botmind is an AI agent platform designed for e-commerce customer service teams. It automates interactions across chat (CHATBOT AI), email (REPLY AI-EMAIL) and phone (REPLY AI-CALLBOT) channels, so your agents can focus on high-value requests. The ASSIST AI module supports advisors in real time.
Over 100 companies trust Botmind — including Jacadi, Easypara, Blancheporte, Courir, Aroma Zone, La Bécanerie and Beauté Privée. The platform is pre-trained on over 100 e-commerce question categories: order tracking, delivery, returns, payments, product availability, and many more.
Customer Results
The teams sharing their experience here report a significant reduction in their contact rate, automation of recurring low-value requests, and 24/7 availability. At Jacadi, implementing Botmind helped reduce unqualified contacts that had surged post-covid. Other clients report measurable improvements in satisfaction and the ability to scale during peak activity periods. These results reflect real experiences — no specific figures are guaranteed without studying your context.
Integrations & Deployment
Integration is done without involving your technical teams, with support from a dedicated Customer Success Manager team. Botmind interfaces with an unlimited technical ecosystem via API — Zendesk, Salesforce, Shopify, PrestaShop, Magento, Freshdesk, Intercom, easiware, Twilio and many more. To learn more, check out our detailed success stories or the challenges of customer service automation according to Zendesk.