Assist AI : Botmind Module
Your agents resolve 3× faster.
AI prepares, the human decides.
Assist AI supports each agent in real time: automatic ticket summary, calibrated response suggestion, anomaly detection, and intelligent routing. No tool overhaul needed.
3×
faster resolution
×2
agent productivity
21–28j
deployment
+100
client companies
The problem
Your agents are overwhelmed. Your service quality suffers.
In e-commerce, volume spikes are unpredictable. Sales, Black Friday, post-holiday returns: teams handle hundreds of similar tickets under pressure, with tools that don't assist them.
Handling time that skyrockets
Reading long histories, rephrasing responses, translating tickets: every repetitive micro-task lengthens AHT and exhausts the agent before even addressing the core issue.
Inconsistent service quality
An experienced agent vs. a newcomer vs. a temp surge: tone, accuracy, and speed of response vary. Result: an inconsistent customer experience and avoidable escalations.
Turnover & team burnout
Repetitive processing of high volumes generates fatigue, errors, and turnover. Constantly training new agents costs time and degrades service continuity.
How it works
AI does the prep work.
The agent stays in control.
Assist AI plugs into your existing helpdesk interface. For every incoming ticket, AI analyzes, summarizes, suggests, and the agent validates with one click. No tool overhaul required.
01
Incoming ticket
A customer sends their request. Zendesk or Salesforce receives it as usual.
02
AI prepares
Automatic summary, enriched tone, translation if needed, calibrated response suggestion.
03
Agent validates
The agent reads the suggestion, adjusts if desired, and sends with one click. They remain the decision-maker.
04
3× faster resolution
AHT reduced, quality standardized, agent freed for high-value complex requests.
Conversation
Assist AI
AI analysis in progress...
Appvizer★★★★★
G2★★★★★
Capterra★★★★★
Gartner★★★★★
Features
Three modules. One goal: free up your agents.
Assist AI combines the features that directly impact AHT, service quality, and your teams' mental workload.
Response assistance
AI analyzes each ticket and prepares a ready-to-send response, adjusted to context, expected tone, and customer history.
- Ticket response suggestion
- Tone enrichment & calibration
- Automatic ticket summary
- Real-time translation (tickets + responses)
Salesforce
Zendesk
Doctor : Anomaly detection
Assist AI continuously monitors your ticket flow. As soon as an unusual volume or critical topic emerges, the alert is triggered and affected tickets are automatically escalated.
- Anomaly detection on overall flow
- Automatic escalation on critical tickets
Salesforce
Zendesk
Complex routing
Manage multi-BPO workflows with precision. AI intelligently distributes each ticket based on your business rules, available skills, and current SLAs.
- Multi-BPO workflow management
Salesforce
Zendesk
Measurable impact
Concrete results on your customer service KPIs.
Assist AI directly impacts the operational metrics that matter to your teams and management.
3×
Faster resolution
AHT (Average Handling Time) drops significantly thanks to the automatic AI preparation of each ticket.
×2
Agent productivity
An AI-assisted agent handles more tickets in less time, without sacrificing quality or customer attention.
↑ QS
Consistent service quality
AI suggestions standardize the tone and accuracy of responses, regardless of the agent's experience level or current volume.
Compatibility
Natively integrated with your helpdesk tools.
Assist AI plugs into your existing customer service CRM. Zero overhaul, zero disruption for your teams.
Salesforce Service Cloud
Response assistance, Doctor, and complex routing available natively within the Salesforce interface.
All modulesZendesk
Response assistance, Doctor, and complex routing available natively within your Zendesk interface.
All modulesE-commerce & Logistics
Native connection to your e-commerce and logistics tools to enrich agent context.
and many more.
Unlimited technical ecosystem via API. Botmind integrates with your complete stack: Shopify, PrestaShop, Magento and many more. View all integrations →
Go-live
Operational in 21–28 days.
No tool overhaul needed.
01
Scoping & connection
Analysis of your workflows, API connection to your helpdesk (Salesforce / Zendesk). Your dedicated CSM manages the entire technical phase.
02
Training & calibration
AI is trained on your ticket types, knowledge base, and brand tone. No data is shared with third-party models.
03
Testing & validation
Real-world validation on a defined scope, with your teams. Fine-tuning before full rollout.
04
Go-live & ongoing monitoring
Launch across all your teams. Your CSM remains available for performance monitoring and improvements.
Deployment 21–28 days
From signature to go-live, Botmind follows a controlled timeline, driven by your dedicated CSM.
Dedicated CSM included
An expert Customer Success Manager supports you from setup through post-launch monitoring.
GDPR · Made in France · EU hosted
Proprietary AI, data hosted in the European Union, JEI recognized by Bpifrance. Full compliance.
No tool overhaul
Assist AI plugs into your existing helpdesk interface. Zero migration, zero disruption for your teams.
Architecture
AI plugged into your reality
Botmind captures information from your tools, processes it through its central brain, and acts autonomously on your existing channels.
01
Data sources
Your existing tools, connected in real time.
Shopify
Shop CMSLa Poste
Carrier APILengow
Catalog Feed
02
AI Brain
botmind.
PlatformActive listening
Knowledge base
Intelligent routing
03
Action channels
AI engages where the customer is.
Assist AI
Agent copilotAGENT
Reply AI - Email
Autonomous responseEMAIL
Chatbot AI
Website widgetCHAT
Callbot AI
Phone systemVOICE
Frequently asked questions
Everything you need to know before getting started.
Yes, entirely. Assist AI formulates suggestions that the agent reads, validates, modifies, or ignores. AI prepares and assists, the human decides and sends. No response is transmitted to the customer without the agent's explicit action.
Assist AI natively integrates with Salesforce Service Cloud and Zendesk. Response assistance, the Doctor module, and complex routing cover both platforms. No overhaul of your existing tools is required.
Yes. The complex routing feature is specifically designed for multi-BPO environments. It intelligently distributes tickets among your providers based on available skills, SLAs, and the business rules you define.
Yes. Botmind is a Made in France solution, fully hosted in the European Union. The AI is proprietary: your data is never used to train third-party models. Botmind is a Young Innovative Company (JEI) recognized by Bpifrance, and GDPR compliant.
Standard deployment takes 21 to 28 days, from signature to go-live. A dedicated CSM handles all configuration and API connection to your helpdesk. Your team is supported through launch and beyond.
Pricing is available on request, tailored to your contact volumes, channel mix, and desired module scope. During an initial call, our team prepares a personalized analysis and a no-commitment pricing proposal.
Take action
Ready to free your agents
from repetitive workload?
A first 30-minute call is all it takes to evaluate the Assist AI impact on your teams and KPIs. No commitment.
Discover the other Botmind modules