CHATBOT AI : Botmind Module
The AI agent that automates your conversations
and frees up your teams
Conversational chatbot powered by generative AI. Deliver automated and personalized support throughout the buying journey. Customers get their answer instantly, the ticket is never created. No tool overhaul needed.
+10M
tickets handled
5/5
on all platforms
21–28j
deployment
+100
client companies
The problem
Your customer service is under pressure
Recurring questions overwhelm your teams, seasonal peaks amplify the problem, and wait times degrade the buying experience.
Growing ticket volume
Repetitive requests monopolize your agents. Every minute spent on FAQs is a minute taken away from high-value complex cases.
Response time too long
Outside business hours or during peak periods, your customers wait. Every second of latency weighs on satisfaction and conversion rate.
Difficulty hiring and retaining
Training and retaining qualified agents is expensive. Repetitive tasks wear out teams and accelerate turnover.
How it works
The ticket is never sent
because the AI chatbot answers the customer.
CHATBOT AI intercepts requests, analyzes them with AI, and provides a personalized response in real time. Only complex requests are transferred to a human agent.
01
The customer asks their question
Via the web or mobile widget, integrated into your e-commerce site, 24/7.
02
AI analyzes and responds
Botmind's proprietary algorithm identifies intent, queries pre-trained data, and generates a personalized response.
03
Satisfied customer
The customer gets their answer instantly. No ticket loads up your helpdesk.
04
Or escalation to an agent
If the request is complex, native transfer to your helpdesk with full context.
B
Botmind AI
Online
Appvizer★★★★★
G2★★★★★
Capterra★★★★★
Gartner★★★★★
Features
Everything you need to automate your chat support
CHATBOT AI brings together the features that deliver automated and personalized support throughout the buying journey.
Built-in generative AI | BotmindGPT
BotmindGPT FAQ automatically answers frequently asked questions in natural language. BotmindGPT product reco recommends relevant items to your visitors, directly in the chat.
- BotmindGPT FAQ (generative AI)
- BotmindGPT product reco (generative AI)
Customizable web and mobile widget
Adapt the chatbot to your brand: colors, wording, positioning. Also available in full-page format for an immersive experience. Personalization for each visitor.
- Web and mobile widget with customizable UI
- Full-page format
- Personalization for each visitor
- Available languages
150 pre-built responses and triggers
An AI model enriched with 150 pre-built responses covering common e-commerce scenarios. Create proactive scenarios to engage your visitors at the right moment.
- AI model: 150 pre-built responses
- Trigger creation
- Création de déclencheurs & AB tests AB tests
- Custom dashboard and analytics
Measurable impact
The KPIs that CHATBOT AI improves
Concrete results, measured directly in your dedicated dashboard.
Agent productivity
Your agents focus on complex, high-value requests.
Conversion rate
Proactive guidance through the buying journey, reduced cart abandonment.
Customer satisfaction
Immediate resolution of recurring requests, with no friction or wait time.
Compatibility
Connected to your entire ecosystem.
CHATBOT AI natively connects to your helpdesks and market CRM tools. Add any specific connector through our open API.
Helpdesks & CRM
Automatic transfer to your agents with full conversation context. Smooth escalation without information loss.
and many more.
Messaging channels
Reach your customers directly on their favourite messaging platforms with a seamless chatbot experience.
and many more.
E-commerce & Logistics
Native connection to your product catalog, order tracking, and returns management directly from your CMS.
and many more.
API REST
Need a custom integration? Our open API lets you connect any tool to your chatbot.
Unlimited technical ecosystem via API. Botmind integrates with your complete stack: Shopify, PrestaShop, Magento and many more. View all integrations →
Go-live
Operational in 21–28 days.
No tool overhaul needed.
01
Audit Audit & paramétrage
setup
Analysis of your volumes, identification of priority scenarios, and AI configuration. Your dedicated CSM manages the entire technical phase.
02
Implementation Implémentation & entraînement
training
The AI is trained with your 150 pre-built responses, your knowledge base, and the specifics of your e-commerce. Widget installed on your site.
03
Testing Tests & validation
validation
Real-world validation on a defined scope, with your teams. Fine adjustments before full rollout.
04
Go-live Go-live & suivi continu
ongoing monitoring
Launch across all your teams. Your CSM remains available for performance monitoring and improvements.
Deployment 21–28 days
From signature to go-live, Botmind follows a controlled timeline, managed by your dedicated CSM.
Dedicated CSM included
An expert Customer Success Manager supports you from setup through post-launch monitoring.
GDPR · Made in France · EU-hosted
Proprietary AI, data hosted in the European Union, JEI recognized by Bpifrance. Full compliance.
No tool overhaul
CHATBOT AI integrates with your site and existing tools. Zero migration, zero disruption for your teams.
Architecture
AI connected to your reality
Botmind captures information from your tools, processes it through its central brain, and acts autonomously across your existing channels.
01
Data sources
Your existing tools, connected in real time.
Shopify
Shop CMSLa Poste
Carrier APILengow
Catalog Feed
02
AI Brain
botmind.
PlatformActive listening
Knowledge base
Smart routing
03
Canaux d’action
L’IA s’exprime là où est le client.
Assist AI
Agent copilotAGENT
Reply AI - Email
Autonomous responseEMAIL
Chatbot AI
Website widgetCHAT
Callbot AI
Phone systemVOIX
FAQ
Frequently asked questions about CHATBOT AI
Yes. CHATBOT AI includes a native relay with market helpdesks. If the chatbot cannot resolve the request, the conversation is automatically transferred to a human agent with all the necessary context.
Absolutely. The web and mobile widget is fully customizable: colors, positioning, wording, full-page format. It adapts to your e-commerce site's visual identity.
CHATBOT AI includes a dashboard and custom analytics to track your KPIs: customer satisfaction, contact rate, and conversion rate. You monitor your performance in real time.
Yes. Botmind is GDPR compliant, hosted in the European Union, and uses a proprietary AI algorithm with pre-trained data. The solution is designed in France and recognized as a JEI (Young Innovative Company) by the government.
Integration takes 21 to 28 days. Your dedicated CSM handles the setup and supports you through launch, without overhauling your existing tools.
Pricing is tailored to your volumes and needs. Contact our team for a personalized analysis of your customer service and a custom recommendation.
Conversion
Turn every conversation into a sales lever
The AI Chatbot doesn't just handle after-sales. It intervenes at the heart of the buying journey to remove blockers and guide toward purchase decisions.
Real-time product questions
Answers product questions on product pages (size, composition, availability, delivery times) to reduce purchase hesitation
Guidance to the right product
Guides visitors to the product that matches their criteria in real time
Cart abandonment reduction
Reduces cart abandonment by intervening at the right time with the right information
Proactive triggers and recommendations
AI initiates targeted conversations based on visitor behavior: pages viewed, time spent, product in cart. It suggests complementary products or offers tailored to the visitor's profile.
Purchase intent qualification
The chatbot qualifies visitor intent in real time: casual browsing, active comparison, or imminent purchase. It adapts its approach and can offer human advisor support at the right moment.
Take action
Automate your customer support
starting today
Rated 5/5 on all platforms · +10,000,000 support tickets processed. Talk to our team in 30 minutes.
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