Callbot AI : Botmind Module
Your simple calls, handled by AI.
Your agents, freed up.
CALLBOT AI filters, qualifies, and automatically answers your customer service calls. 24/7, no waiting, with a custom voice. Complex cases generate a ticket and a scheduled callback.
↓ Tauxcontact rate reduced
24/7availability
21–28jdeployment
+100client companies
The problem
Phone calls are dragging down your customer service.
Endless hold times, agents tied up on simple requests, costs skyrocketing during peak periods. Phone is the most expensive and least scalable channel.
Phone hold time = #1 frustration
Customers wait, hang up, call back. Every unanswered call is a churn risk and measurable dissatisfaction.
Agents stuck on simple calls
Order tracking, returns, business hours: recurring requests that monopolize your agents instead of high-value complex cases.
Non-scalable cost per call
Every manually handled call has a fixed cost. During peak periods, volumes spike but the team can't keep up.
How it works
AI answers, qualifies, and responds.
The agent steps in when needed.
CALLBOT AI integrates with your existing IVR. For every incoming call, AI filters the reason, responds automatically, or creates a ticket with a scheduled callback.
01
Incoming call
The customer calls. The callbot answers instantly, including outside business hours.
02
AI qualifies
Reason detection, sentiment analysis, key field extraction.
03
Response or escalation
Automatic voice response or ticket + scheduled callback for complex cases.
04
Agent freed up
Your agents only handle high-value calls. Contact rate reduced.
Real examples
Automatically handled scenarios
📦
Order tracking
The customer calls to check their delivery status. The callbot identifies the order number, queries the database, and provides the status by voice. Duration: 45 seconds.
↩️
Return request
The customer wants to return an item. The callbot checks eligibility based on the return policy, confirms the procedure, and sends a confirmation email. If the case is past the deadline, it transfers to an agent.
🔥
Seasonal peak activity
During Black Friday or Christmas, the callbot handles up to 70% of incoming calls on recurring questions (hours, promotions, availability), freeing agents for complex requests.
Sarah M., Order #FR-7429
+33 6 12 34 56 78 · Customer identified
Incoming call...
Appvizer★★★★★
G2★★★★★
Capterra★★★★★
Gartner★★★★★
Features
Everything you need to automate your incoming calls.
CALLBOT AI combines smart qualification, automatic voice response, and performance monitoring to handle your simple calls end to end.
Call qualification
For every call, AI identifies the reason, detects sentiment, and extracts key information for immediate processing.
- Contact reason and sentiment detection
- Automatic field extraction
- After-hours call handling
- Ticket creation and callback procedure
Automatic voice response
The callbot handles the request end to end with a custom voice and AI-generated contextual content.
- Automatic call response
- Custom voice creation
- Integration with existing IVR
- Personalized content with generative AI
Tracking & performance monitoring
Measure the callbot's impact on your customer service KPIs in real time. Track automatic handling rate, contact reasons, and satisfaction.
- Custom dashboard and analytics
- Contact and resolution rate tracking
- Call reason reports
- Ongoing monitoring with your dedicated CSM
Measurable impact
Automate to reduce costs.
CALLBOT AI directly impacts the KPI most watched by Customer Service Directors.
↓
Contact rate
Fewer calls reach your agents. Simple requests are resolved automatically.
HARD ROI · Source deck
+10M
Tickets handled
The Botmind platform has already handled over 10 million customer support tickets across all its modules.
Source deck
5/5
On all platforms
Botmind is rated 5/5 on all review platforms. 8 years in business, recognized as a Young Innovative Company by the government.
Source deckCompatibility
Compatible with your phone infrastructure.
CALLBOT AI integrates with your existing IVR and the leading CCaaS solutions on the market.
Axialys
French CCaaS solution — native integration with AI callbot.
AvailableAircall
Cloud telephony for sales and support teams — native connector.
AvailableDiabolocom
Omnichannel cloud contact center — direct IVR integration.
AvailableGenesys
Enterprise customer experience platform — connector available.
AvailableEloquant
Multichannel customer relationship management solution — native integration.
AvailableRingover
All-in-one cloud telephony — native connector with AI callbot.
AvailableOdigo
European enterprise CCaaS platform — IVR integration available.
AvailableRingCentral
Unified communications and cloud contact center — connector available.
AvailableCompatible Helpdesks & CRM
E-commerce & Logistics
and many more.
Compatible with all CCaaS solutions on the market. Unlimited technical ecosystem via API. View all integrations →
Going live
Operational in 21–28 days.
Integration with your existing IVR.
01
Scoping & connection
Analysis of your call flows, connection to your existing CCaaS and IVR solution, definition of priority scenarios.
02
AI & voice configuration
Setup of contact reasons, custom voice creation, content integration and routing rules.
03
Testing & validation
Real-world testing on a defined scope, with fine-tuning before full deployment.
04
Go-live & ongoing monitoring
Launch across all your lines. Your dedicated CSM ensures performance tracking and optimizations.
Deployment 21–28 days
From signature to go-live, a controlled timeline managed by your dedicated CSM.
Dedicated CSM included
Support from configuration to post-launch monitoring. Full technical support.
GDPR · Made in France · EU hosted
Proprietary AI, data in the European Union, Young Innovative Company recognized by Bpifrance.
Architecture
AI plugged into your reality
Botmind captures information from your tools, processes it through its central brain, and acts autonomously on your existing channels.
01
Data sources
Your existing tools, connected in real time.
Shopify
Shop CMSLa Poste
Carrier APILengow
Catalog Feed
02
AI Brain
botmind.
PlatformActive listening
Knowledge base
Smart routing
03
Action channels
AI responds where the customer is.
Assist AI
Agent copilotAGENT
Reply AI - Email
Autonomous responseEMAIL
Chatbot AI
Website widgetCHAT
Callbot AI
Phone systemVOICE
Frequently asked questions
Everything you need to know before getting started.
Yes. When the AI identifies a complex issue or a request requiring human intervention, a ticket is automatically created with a scheduled agent callback. Human handling takes over for cases that require it.
CALLBOT AI integrates directly with your existing IVR (Interactive Voice Response). The Botmind team configures the connection with your CCaaS solution during deployment, without replacing your infrastructure.
Yes. The platform allows the creation of a custom voice to ensure consistency with your brand identity. Response content is also personalized using generative AI.
The callbot handles simple and recurring requests. Complex or sensitive requests are automatically redirected to your human agents.
Yes. The callbot handles calls 24/7, including outside business hours. Requests that can be resolved receive an immediate response; others generate a ticket with a scheduled callback procedure.
Pricing is adapted to your call volumes. Contact our team to receive a personalized analysis of your automation potential and a tailored proposal.
Yes. Botmind is GDPR compliant and hosted in the European Union. The solution has been recognized as a Young Innovative Company by the French government. No data is shared with third-party models.
Take action
Ready to automate
your simple calls?
A 30-minute initial call is all it takes to evaluate the impact of AI callbot on your contact rate and costs. No commitment.
Discover the other Botmind modules