“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
Improve the performance and sales of your Shopify e-commerce.
The integration of Botmind on your Shopify allows you to boost the performance and sales of your store. The more efficient and personalized service provided by the customer support will lead to increased sales and satisfaction.
Easy and optimized integration
As soon as you integrate Botmind’s hybrid chatbot into your Shopify, you’ll be able to select the topics you want to automate from over 90 time-consuming and frequently asked questions. Botmind will then communicate with your customers in a personalized way and allow your support team to focus more on higher added-value requests.
Connect your back office with Botmind
Botmind easily connects to your Shopify back office and is immediately operational to bring personalized answers to your customers. The API connections will enrich the automation possibilities and thus facilitate the process of solving customer support tickets.
Benefit from the fastest automation experience
By adding Botmind to your Shopify, you will be able to reduce the cost of customer support ticket resolution by 50%, increase the speed of customer support ticket resolution and increase the satisfaction rate by 26%.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !