“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
Improve the performance and sales of your Shopify e-commerce.
The integration of Botmind on your Shopify allows you to boost its performance and increase the volume of your sales. Personalized service and greater efficiency in the processing of customer tickets will lead to increased sales and satisfaction.
Connect our Botmind solution to your Shopify back office
Botmind connects easily to the Shopify back office and is immediately able to help your customers by delivering personalized messages. In addition, the API connections will allow you to enrich the automation possibilities and thus further facilitate your customer ticket resolution process.
Easy and optimized integration
Offering a list of more than 90 questions that their answers can be automated when integrated into your Shopify , you’ll be able to directly select the one you want to automate. Thus, Botmind will take care of providing a personalized answer to the customers making these requests and will allow your agents to handle more efficiently complex requests with higher added value.
Benefit from the fastest automation experience
Adding Botmind to your Shopify will allow you to multiply your resolution speed by 3.7 while reducing the cost of customer ticket resolutions by 50% and increasing the satisfaction rate by 26%.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !