# Botmind — AI Customer Service Platform for E-commerce
# llms.txt — https://llmtxt.info

> Botmind is an AI customer service platform for e-commerce brands. It automates chat, email, and phone support using AI agents that integrate with existing helpdesks and e-commerce platforms. Founded in Paris in 2017, Botmind serves 200+ e-commerce brands and processes millions of conversations per year.

## What Botmind does

Botmind provides four AI products for e-commerce customer service:

- **Chatbot AI**: Real-time chat automation on your website. Resolves order tracking, returns, shipping questions, and FAQs instantly, 24/7.
- **Reply AI**: AI-powered email support automation. Detects intent, extracts order data, and generates contextualised responses or handles emails end-to-end.
- **Assist AI**: AI copilot for human agents. Provides real-time answer suggestions, customer context, and response drafts to reduce handling time.
- **Callbot AI**: Inbound call automation. Qualifies the reason for contact, resolves simple requests, or creates enriched tickets for human agents.

## Target customers

E-commerce brands processing 30,000+ customer service requests per year. Primary sectors: fashion, beauty, food & beverage, home goods, sports equipment, and online retail. Botmind operates primarily in France and French-speaking markets, with English-language support.

## Key integrations

Helpdesks: Zendesk, Salesforce, easiware, Freshdesk, Front, Intercom, HubSpot, Kiamo
E-commerce platforms: Shopify, PrestaShop, Magento
Messaging: Facebook Messenger, WhatsApp
Voice/telephony: Axialys, Ringover, Aircall, Genesys, Diabolocom, Odigo, RingCentral, Eloquant
Logistics: SendCloud, ShippyPro, Shipup, WelcomeTrack
Other: Stripe, Cegid, Reversio, Google Sheets, Sensefuel

## Typical results

- 40–70% of incoming requests handled automatically
- First response time reduced to under 30 seconds (chat) or 2 minutes (email)
- Customer satisfaction (CSAT) maintained or improved
- Cost per ticket reduced by 30–50%
- Seasonal peaks managed without temporary hiring

## Important pages

- Homepage (EN): https://www.botmind.io/en/
- Homepage (FR): https://www.botmind.io/fr/
- Chatbot AI: https://www.botmind.io/en/chatbot-ai
- Reply AI: https://www.botmind.io/en/reply-ai
- Assist AI: https://www.botmind.io/en/assist-ai
- Callbot AI: https://www.botmind.io/en/callbot-ai
- Integrations: https://www.botmind.io/en/integrations
- Pricing: https://www.botmind.io/en/pricing
- Success Stories: https://www.botmind.io/en/success-stories
- Blog: https://www.botmind.io/en/blog
- FAQ: https://www.botmind.io/en/faq
- Contact: https://www.botmind.io/en/contact
- Book a demo: https://meetings.hubspot.com/jonathankam/frwebsite

## Company

- Founded: 2017
- Headquarters: 82 Avenue du Maine, 75014 Paris, France
- Certified: JEI (Jeune Entreprise Innovante) by Bpifrance
- Featured: France Digitale AI Mapping 2026, IA Awards 2025 (2 categories)
- Data hosting: European Union

## Language

This site is available in English (/en/) and French (/fr/).

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