GDPR: How Botmind is committed to respecting the confidentiality and security of customer data


Brief reminder on GDPR

GDPR (General Data Protection Regulation) is a European Union regulation aimed at protecting the personal data of European citizens. This legislation, which will come into force on 25 May 2018, gives individuals back the power to store and use their personal data. Each company will have to comply with rules and processes that ensure that no use of the data collected can be made without the explicit consent of individuals. Being “GDPR compliant” will then be an obligation for all digital companies and this article describes how we at Botmind have managed the issue.

Why comply with the GDPR?

  • Respecting a fundamental right of European citizens
  • Being GDPR compliant is a prerequisite for signing contracts
  • Leaving our users in control of how their data is used builds trust and promotes the use of our product
  • Failure to comply can cause severe financial penalties.

How Botmind respects the privacy and security of personal data

First, we have worked on the mandatory requirements and processes defined by the legislation. Here are the actions we have taken:
Then we went a step further to ensure that our users’ data would be protected and confidential. In automating responses to customer requests, we often handle personalized information and have therefore defined the following good practices: