July 2020 / 2020’s Best E-books about Customer Experience
June 2020 / E-commerce of tomorrow, will it be even more omnichannel?
June 2020 / 2020’s best webinars and podcasts of the second quarter on customer experience and customer support
May 2020 / Infography : the e-commerce sector in France during the Covid crisis
April 2020 / 4 tips to boost sales on your e-commerce site after the confinement
March 2020 / What are the changes to be foreseen to continue e-commerce activity after Covid-19?
February 2020 / How to increase the conversion rate of your e-commerce store by using live chat?
January 2020 / The best Customer Experience and Support Events of 2020
September 2019 / 5 Reasons Why Your Business Should Use Customer Service Software
March 2018 / Botmind – White paper (FR) – Reduce customer support cost while improving customer satisfaction
November 2018 / Web Summit – Article – Discover Station F startups @WebSummit
April 2018 / Station F – Article – Top 10 chatbots built at Station F
January 2018 / Botmind – Article – Customer service secret weapon: Hybrid chatbot, Artsper.com success story