White papers, News & Articles about customer service and live chat automation


Blog articles and whitepapers written by Botmind (in blue)

Content in collaboration with partners, published externally (in purple)

Event related content (in white)

July 2020 / 2020's Best E-books about Customer Experience

July 2020 / 2020’s Best E-books about Customer Experience

June 2020 / E-commerce of tomorrow, will it be even more omnichannel?

June 2020 / E-commerce of tomorrow, will it be even more omnichannel?

June 2020 / 2020’s best webinars and podcasts of the second quarter on customer experience and customer support

June 2020 / 2020’s best webinars and podcasts of the second quarter on customer experience and customer support

May 2020 / Infography : the e-commerce sector in France during the Covid crisis

May 2020 / Infography : the e-commerce sector in France during the Covid crisis

April 2020 / 4 tips to boost sales on your e-commerce site after the confinement

April 2020 / 4 tips to boost sales on your e-commerce site after the confinement

March 2020 / What are the changes to be foreseen to continue e-commerce activity after Covid-19?

March 2020 / What are the changes to be foreseen to continue e-commerce activity after Covid-19?

February 2020 / How to increase the conversion rate of your e-commerce store by using live chat?

February 2020 / How to increase the conversion rate of your e-commerce store by using live chat?

January 2020 / The best Customer Experience and Support Events of 2020

January 2020 / The best Customer Experience and Support Events of 2020

September 2019 / 5 Reasons Why Your Business Should Use Customer Service Software

September 2019 / 5 Reasons Why Your Business Should Use Customer Service Software

March 2018 / Botmind - White paper (FR) - Reduce customer support cost while improving customer satisfaction

March 2018 / Botmind – White paper (FR) – Reduce customer support cost while improving customer satisfaction

November 2018 / Web Summit – Article – Discover Station F startups @WebSummit

November 2018 / Web Summit – Article – Discover Station F startups @WebSummit

April 2018 / Station F - Article - Top 10 chatbots built at Station F

April 2018 / Station F – Article – Top 10 chatbots built at Station F

January 2018 / Botmind - Article - Customer service secret weapon: Hybrid chatbot, Artsper.com success story

January 2018 / Botmind – Article – Customer service secret weapon: Hybrid chatbot, Artsper.com success story