“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
A unique hybrid chatbot to manage e-commerce requests on your Zendesk Chat
Once you have integrated Botmind into your Zendesk Chat, you will be able to select the list of requests that you want to be answered automatically via Botmind. Our solution will then respond to your customers for the requests you want. The virtual agent will thus help your teams to create more value.
Be quick, be real and be proactive thanks to Botmind integration with Zendesk
The integration process is easy and hassle free. Botmind is alive in less than a day after you plug it in your live chat support. Thus helping your customer support to become personalized and automated and your agents to become proactive.
Help your agents better help your customers with Botmind’s integration with Zendesk Chat
By plugging Botmind into your live chat platform you will be able to drive the customer agent’s attention only towards the complex and time consuming questions. Botmind will help your team save a lot of time by automating responses to high-volume questions.
Being in the Zendesk Incubation Program, Botmind offers the best service with Zendesk Chat
Turn on Botmind experience by plugging it in your zendesk chat platform. Botmind empowers your agents by giving them a helping hand — which lets them create value and focus on more complex customer case. Find out more about Zendesk Incubation Program here : https://stationf.co/startup-programs/
Pre-trained virtual agent
The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.
Cheaper, Faster and Better with Botmind integration with Zendesk
Plugging Botmind into your CMS can result in 50% decrease in the cost of resolutions, 26% increase in the customer satisfaction rate and last but not the least 3.7x the speed of resolution.
Success Story Feed
“Botmind provides the answers our customers need in an automated way. Our customer satisfaction has clearly increased since the integration of Botmind into our customer support.”
Aurore Galland, Customer Service Manager
Read the success story