An innovative hybrid solution for e-commerce adapted to Intercom
Just after you have integrated Botmind’s hybrid chatbot, you will be able to select the list of frequent requests you wish to automate in your Intercom. The hybrid chatbot will then respond to your customers and help your team create more value.
Fast and easy with Botmind integration with Intercom
By integrating Botmind, develop your Intercom and help your support teams by allowing them to focus more on complex customer cases. The hybrid agent will automatically respond to all the frequent and time-consuming requests for which automation is anticipated. As a result, you will be able to reduce your operating costs while improving your customers’ experience. The return on investment of your customer support department will be maximized.
Make your Intercom more proactive and fast with Botmind!
Our integration process is designed to be fast and easy for everyone. Botmind will be active on your Intercom in less than a day and will allow you to offer a personalized service to all your customers.
Give your customer agents the value they need by integrating Botmind with Intercom!
By combining Botmind with your Intercom live chat platform, you will be able to focus your agents’ attention only on complex and time-consuming issues. Our hybrid solution will then help your team in their daily work by automating the answers to high volume questions.
Cheaper, Faster and Better with Botmind integration with Intercom
Plugging Botmind into your CMS Intercom can result in 50% decrease in the cost of resolutions, 26% increase in the customer satisfaction rate and last but not the least 3.7x the speed of resolution.
Pre-trained virtual agent
The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.
“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I have lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I have received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
Success Story Artsper
“Thanks to Botmind, my team is saving time and money. The integration was very simple and the result was incredible: hours and hours saved per agent every month!”
Julie Bedouch, Customer Relationship Manager
Read the success story
How to enable and use the Botmind integration?
Tired of manually handling common questions over chat? Botmind makes it easy to add a bot to respond to your users automatically. Click on the button and know how to enable Botmind.