“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
Seamless shopping experience on your RingCentral commerce
Commerce growth is fuelled by serving your customer’s needs and wherever they are. The personalized and more efficient customer service experience, offered by Botmind, allows the customer satisfaction rate to increase by 26% which in turn will increase your sales.
Connect and operate with confidence
Efficiency, automation, and access to data are required to compete in the modern commerce landscape. Botmind can easily be connected to your back office and give personalized responses to customers rapidly. API’s connections will enrich the context of automation and ease the process of resolving the customer’s tickets.
A hybrid solution for all types of RingCentral eCommerce
With RingCentral Commerce, you’re supported by a global ecosystem of merchants, partners, and developers, who will bring your commerce vision to life. Botmind can easily be integrated in Shopify and provide you with 90 pre-automated questions.
Give your customers the best experience possible
With Botmind, as a third-party service for RingCentral eCommerce, your customer support will be faster and more efficient. With this integration increase the speed of resolution by 4X and the customer satisfaction rate by more than 20%. And if you can’t make your customers happy, your competitors will.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !