“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
A flawless shopping experience for your Prestashop
Efficiency, data utilization and automation are necessary to be competitive in the modern e-commerce world. Botmind can easily be connected to your Prestashop back office and quickly give personalized answers to your customers when they ask you questions. The API connections will enrich the content of the automation and facilitate the ticket resolution process by your support teams.
Connect and operate with confidence
Efficiency, automation, and access to data are required to compete in the modern commerce landscape. Botmind can easily be connected to your back office and give personalized responses to customers rapidly. API’s connections will enrich the context of automation and ease the process of resolving the customer’s tickets.
Being a partner of Prestashop, Botmind provides the best customer service possible
Turn on Botmind experience by plugging it in your zendesk chat platform. Botmind empowers your agents by giving them a helping hand — which lets them create value and focus on more complex customer case.
A hybrid solution for all types of Prestashop eCommerce
With Prestashop, you are supported by a global ecosystem of merchants, partners and developers who will bring your business vision to life. Botmind can easily be integrated into the different versions of Prestashop and provides you with 90 pre-automated questions as soon as it is installed.
Offer your customers the best shopping experience possible
With Botmind, as a third party service for Prestashop eCommerce, your customer support will become faster and more efficient. Chooose the Botmind solution on Prestashop, means wanting to stand out from your competitors by multiplying your resolution speed by 4. Your customer satisfaction will be increased by more than 20% and your sales will continue to grow.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !