“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
Improved shopping experience on your Magento CMS (v1.9 & v2.0)
Customer satisfaction is the engine of growth in e-commerce. A personalized customer experience is now possible thanks to Botmind, which allows your Magento e-commerce to see its customer satisfaction rate increase by 26%.
Connect and enhance your Magento back-office with confidence
Today’s e-commerce must combine efficiency and personalization. Data utilization and automation are necessary to remain competitive. Botmind allows your Magento tool to deliver instant and automatic answers to the frequent and time-consuming requests of your visitors. Easily integrated on Magento, our virtual agent is enriched by your team thanks to API connections that will increase the content of the automation and facilitate the resolution process of support tickets.
A hybrid solution developed for Magento users
Thanks to Magento Commerce, you are supported by a worldwide ecosystem of merchants, partners and developers who will bring your vision of e-commerce to life. Botmind can easily be integrated into the different versions of Magento and provides you with 90 pre-automated questions as soon as it is installed.
Offer your customers the best possible shopping experience
With Botmind integrated to your Magento service, your customer support will be faster and more efficient. Thanks to this integration, the speed of resolution is multiplied by 4 and the rate of customer satisfaction by more than 20%. And if you can’t make your customers happy, your competitors will.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !