Make your Magento eCommerce a high-performance sales machine by automating customer service


The Botmind virtual agent is made to integrate easily with your Magento back office to allow the automation of answers to frequent and time-consuming requests for your support agents. By combining artificial and human intelligence on the same channel, respond more efficiently to requests addressed to you. Botmind is an innovative tool that will allow you to bring greater customer satisfaction and help your agents in their daily tasks while reducing your operational costs.


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Make your Magento eCommerce a high-performance sales machine by automating customer service
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Easily automate 45% of your frequently asked and time consuming questions you receive


“Where is my order?”

Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.

“I lost my password !”

Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.

“I received a broken item !”

Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.

“I am looking for the latest products.”

Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.

“I want to change my delivery address.”

Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.

“How does it fit? What is it made of?”

Our virtual agent can help your customers figure out what your products are made of.

Supercharge your CMS Magento into Zendesk

Improved shopping experience on your Magento CMS (v1.9 & v2.0)

Customer satisfaction is the engine of growth in e-commerce. A personalized customer experience is now possible thanks to Botmind, which allows your Magento e-commerce to see its customer satisfaction rate increase by 26%.

Improved shopping experience on your Magento CMS (v1.9 & v2.0)

Connect and enhance your Magento back-office with confidence

Today’s e-commerce must combine efficiency and personalization. Data utilization and automation are necessary to remain competitive. Botmind allows your Magento tool to deliver instant and automatic answers to the frequent and time-consuming requests of your visitors. Easily integrated on Magento, our virtual agent is enriched by your team thanks to API connections that will increase the content of the automation and facilitate the resolution process of support tickets.

Connect and enhance your Magento back-office with confidence

Want to know more about the integration process?

A hybrid solution developed for Magento users

Thanks to Magento Commerce, you are supported by a worldwide ecosystem of merchants, partners and developers who will bring your vision of e-commerce to life. Botmind can easily be integrated into the different versions of Magento and provides you with 90 pre-automated questions as soon as it is installed.

A hybrid solution developed for Magento users

Offer your customers the best possible shopping experience

With Botmind integrated to your Magento service, your customer support will be faster and more efficient. Thanks to this integration, the speed of resolution is multiplied by 4 and the rate of customer satisfaction by more than 20%. And if you can’t make your customers happy, your competitors will.

Offer your customers the best possible shopping experience

Our happy customers


David Nget - Feed.co

Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.

David Nget – Feed.co
Martin Tauber - Myjoliecandle.com

The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants.

Martin Tauber – Myjoliecandle.com
Julie Bedouch - Artsper.com

Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !

Julie Bedouch – Artsper.com

With you from first sale to full scale! Supercharge your customer support now!!