A ready-to-use solution for e-commerce on your Front chat tool
As soon as Botmind is integrated into your Front, you will be able to choose the frequent requests you wish to automate the processing of by our hybrid agent. Our solution will then be able to advise and guide your customers. Botmind will help your support teams in their daily tasks.
Botmind’s fast and easy integration with Front
Turn on Botmind experience by plugging it in your live chat . Botmind empowers your agents by giving them a helping hand — which lets them focus on creating value and solving more complex customer case. You will reduce your costs, improve your customer experience and maximise your customer support return on investment.
Be proactive and fast by integrating Botmind on your Front!
Assisting your teams less than 24 hours after its integration in your Front, the Botmind virtual agent is a real asset for your customer support. Our solution will allow your agents to prioritize the processing of requests with higher added value while Botmind will answer frequent and time-consuming requests.
Give your customer agents the value they need by integrating Botmind with Front!
By integrating Botmind with your Front live chat platform, you will have the ability to respond to more customer requests. Your support agents will be guided by the agent to high value-added requests while our solution will help with frequent and time-consuming requests with very high volumes.
Pre-trained virtual agent
The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.
Cheaper, Faster and Better with Botmind integration with Front
Plugging Botmind into your CMS can result in 50% decrease in the cost of resolutions, 26% increase in the customer satisfaction rate and last but not the least 3.7x the speed of resolution.
“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
The Botmind solution is a simple to set up chatbot, at the right price that meets the expectations of 90% of today’s e-merchants.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !
How to enable and use the Botmind integration?
Tired of manually handling common questions over chat? Botmind makes it easy to add a bot to respond to your users automatically. Click on the button and know how to enable Botmind.