Freshchat customer support automation


With its quick and easy integration, Botmind virtual agent will bring on your Freshchat platform valuable help to your support agents by automatically answering your customers’ frequently asked and time-consuming questions. Combining human agents and artificial intelligence on the same channel, Botmind will allow you to answer faster to your visitors and increase customer satisfaction while reducing your costs.


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Freshchat customer support automation

Fast and easy integration with Freshchat

Use Botmind on your Freshchat tool and develop your customer support’s capabilities. By assisting your agents, Botmind allows a better handling of incoming requests. Moreover, it allows your agents to focus on more complex customer cases with higher added value. Thus, our unique hybrid agent solution allows you to gain efficiency and increase customer satisfaction while reducing the cost of your customer support.

Be fast and proactive with Botmind on Freshchat!

With its simple and very fast integration process, Botmind will be up and running in less than 24 hours on your Freshchat. By customizing the hybrid agent as you wish, the Botmind solution will make your customer support more efficient and will help your agents to become more proactive.

Be fast and proactive with Botmind on Freshchat!

Help your agents to better help your customers thanks to Botmind integration with Freshchat!

By associating Botmind with your Freshchat live chat platform, you will now be able to guide your agents towards complex and often time-consuming requests. Botmind will also allow you to gain efficiency thanks to its automatic responses for all high-volume requests for which automation is planned.

Help your agents to better help your customers thanks to Botmind integration with Freshchat!

Want to learn about more features and benefits of Botmind?

Pre-trained virtual agent

The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.

Pre-trained virtual agent

Cheaper, Faster and Better with Botmind integration with freshchat

Plugging Botmind into your CMS can result in 50% decrease in the cost of resolutions, 26% increase in the customer satisfaction rate and last but not the least 3.7x the speed of resolution.

Cheaper, Faster and Better with Botmind integration with freshchat

Botmind into Freshchat: an easy integration process

Automate 45% of your frequently asked and time consuming questions you receive on Freshchat!


“Where is my order?”

Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.

“I lost my password !”

Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.

“I received a broken item !”

Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.

Success Story Nestor

“Botmind has enabled us to respond to customers who are waiting for an answer to an urgent question. Botmind has improved the responsiveness of our customer service without dehumanizing it.”
Delphine Carlander, Customer Relationship Manager


Read the success story

Your agents on Freschat are waiting for Botmind! Book a demo now!