Providing flawless customer support automation to eCommerce
Add a virtual agent in your team to automatically answer frequent requests about delivery, products, orders, and payment. Go through our list of features of customer support automation to better understand how you can optimize customer service by integrating Botmind into your customer experience.
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Manage your virtual agent
Botmind easily connects to your live chat software to retrieve all your customer intents. You can then teach your virtual agent to respond to the most frequent requests while the human team deals with complex customer demands. Finally, you can monitor, train and improve your virtual agent so it gets better and better over time. Discover these features of customer support automation !
Easy integration
You can easily add Botmind as a plugin to your customer service tool in order for your virtual agent to be able to receive and send messages. Human agents will not even notice it, there will be no change in their support processes.
Pre-trained virtual agent
The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.
Discover our Live chat, CMS and other intregrations.
Create dynamic answers
Connect Botmind with your CRM or third-party app to provide a customized answer or to store information in your system. You have the option to even fetch and store data to an external system.
Smart Routing
When the virtual agent is not confident enough to respond to a client, it does not support the incoming request but directs it to your appropriate department to increase time and efficiency.
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Overview of our integration system
