“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
Native integration and ready to use automations for eCommerce
Right after integrating Botmind hybrid chatbot you will be able to select the list of frequent requests you’d like to automate. The hybrid chatbot will then answer to your customers and help your team in creating more value.
Be quick, be real and be proactive
The integration process is easy and hassle free. Botmind is alive in less than a day after you plug it in your live chat support. Thus helping your customer support to become personalized and automated and your agents to become proactive.
Give your customer agents the value they need
By plugging Botmind into your live chat platform you will be able to drive the customer agent’s attention only towards the complex and time consuming questions. Botmind will help your team save a lot of time by automating responses to high-volume questions.
Being in the Zendesk Incubation Program, Botmind offers the best service with Zendesk Chat
Turn on Botmind experience by plugging it in your zendesk chat platform. Botmind empowers your agents by giving them a helping hand — which lets them create value and focus on more complex customer case. Find out more about Zendesk Incubation Program here : https://stationf.co/startup-programs/
Pre-trained virtual agent
The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.
Cheaper, Faster and Better
Plugging Botmind into your CMS can result in 50% decrease in the cost of resolutions, 26% increase in the customer satisfaction rate and last but not the least 3.7x the speed of resolution.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
Botmind is integrated in the heart of our customer service and automates, cautiously, many of our chat conversations, to allow our agents time to be spent on priority missions !