Fast and easy integration with Freshchat
Turn on Botmind experience by plugging it in your live chat . Botmind empowers your agents by giving them a helping hand — which lets them focus on creating value and solving more complex customer case. You will reduce your costs, improve your customer experience and maximise your customer support return on investment.
Be quick, be real and be proactive!
The integration process, of Botmind with Freshchat, is easy and hassle free. Botmind is alive in less than a day after you plug it in your live chat support. Thus helping your customer support to be personalized and automated and your agents to become proactive.
Help your agents to better help your customers
By plugging Botmind into your live chat platform you will be able to drive the customer agent’s attention only towards the complex and time consuming questions. Botmind will help your team save a lot of time by automating responses to high-volume questions.
Pre-trained virtual agent
The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.
Cheaper, Faster and Better
Plugging Botmind into your CMS can result in 50% decrease in the cost of resolutions, 26% increase in the customer satisfaction rate and last but not the least 3.7x the speed of resolution.
“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
Botmind is integrated in the heart of our customer service and automates, cautiously, many of our chat conversations, to allow our agents time to be spent on priority missions !
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !