You can easily add Botmind as a plugin to your customer service tool in order for your virtual agent to be able to receive and send messages. Human agents will not even notice it, there will be no change in their support processes.
Pre-trained virtual agent
The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.
Create dynamic answers
Connect Botmind with your CRM or third-party app to provide a customized answer or to store information in your system. You have the option to even fetch and store data to an external system.
When the virtual agent is not confident enough to respond to a client, it does not support the incoming request but directs it to your appropriate department to increase time and efficiency.