Providing flawless customer support automation to eCommerce

Add a virtual agent in your team to automatically answer frequent requests about delivery, products, orders, and payment. Go through our list of features to better understand how you can optimize customer service by integrating Botmind into your customer experience.


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Providing flawless customer support automation to eCommerce

Manage your virtual agent

Botmind easily connects to your live chat software to retrieve all your customer intents. You can then teach your virtual agent to respond to the most frequent requests while the human team deals with complex customer demands. Finally, you can monitor, train and improve your virtual agent so it gets better and better over time.

Easy integration

You can easily add Botmind as a plugin to your customer service tool in order for your virtual agent to be able to receive and send messages. Human agents will not even notice it, there will be no change in their support processes.

Easy integration

Pre-trained virtual agent

The virtual agent is already equipped with 90 questions that can be easily automated as per the needs. Update the virtual agent answers, add a new language instantly and teach it to respond to new user requests.

Pre-trained virtual agent

Create dynamic answers

Connect Botmind with your CRM or third-party app to provide a customized answer or to store information in your system. You have the option to even fetch and store data to an external system.

Create dynamic answers

Smart Routing

When the virtual agent is not confident enough to respond to a client, it does not support the incoming request but directs it to your appropriate department to increase time and efficiency.

Smart Routing

You are a corporate looking for Botmind automation service?

Overview of our integration system

Maximize your customer support ROI now!