E-commerce customer support automation

Add a virtual agent in your team to automatically answer frequent requests about products, delivery, orders, or payment. Help your support team to focus on value creation and complex cases while delivering a frictionless customer experience.


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E-commerce customer support automation

No more questions like…


“Where is my order?”

Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.

“I have lost my password !”

Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.

“I have received a broken item !”

Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.

“I am looking for the latest products.”

Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.

“I want to change my delivery address.”

Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.

“How does it fit? What is it made of?”

Our virtual agent can help your customers figure out what your products are made of.

Want to see Botmind in action?

40%

of e-commerce questions can be solved automatically.

Augment your team with a Virtual Agent to save time and money in customer support while increasing customer experience. “In 2020 customer experience will overtake price and product quality as the key brand differentiator” according to Harvard Business School.

of e-commerce questions can be solved automatically.

One click integration


Botmind can already fetch and post data for all the main ecommerce tools. The integration is very simple and there is no impact on your processes.

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Benefits

Better, Faster, Cheaper


Deploy a virtual agent that can answer to all frequent customer requests in no time. Human agents save time to respond to added value questions. Botmind help you to respond faster and to improve customer satisfaction at the same time.

+26%

in customer satisfaction on average with Botmind

in customer satisfaction on average with Botmind
3.7x

Improve your average resolution time dramatically

Improve your average resolution time dramatically
-50%

in costs of resolution (minimum observed)

in costs of resolution (minimum observed)

Want to see Botmind in action?

Happy online retailers


David Nget - Feed.co

Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.

David Nget – Feed.co
Julie Bedouch - Artsper.com

Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent !