“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I have lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I have received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
of e-commerce questions can be solved automatically.
Augment your team with a Virtual Agent to save time and money in customer support while increasing customer experience. “In 2020 customer experience will overtake price and product quality as the key brand differentiator” according to Harvard Business School.
in customer satisfaction on average with Botmind
Improve your average resolution time dramatically
in costs of resolution (minimum observed)
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent !