“Where is my order?”
Our virtual agent is able to connect to your tracking tools and CMS to fetch order statuses and send tracking links to your customers.
“I lost my password !”
Our virtual agent is able to provide issue tracking tips and resend directly password links to your customers.
“I received a broken item !”
Our virtual agent can prequalify support requests so that your team only needs to approve or not a refund request.
“I am looking for the latest products.”
Our virtual agent can fetch the products from a catalog and help the customers find what they are looking for.
“I want to change my delivery address.”
Our virtual agent can update a delivery address automatically if the parcel has not been sent yet.
“How does it fit? What is it made of?”
Our virtual agent can help your customers figure out what your products are made of.
26% increase in customer satisfaction
3.7x faster resolutions
50% decrease in the cost of resolution
Botmind upgrades our customer support productivity and reactivity with an high level of quality. A good team and good advices.
Botmind is integrated in the heart of our customer service. Online chat is a key contact channel especially during our peak activity period. Botmind cautiously automates many of our chat conversations and allow our agent’s time to be used on high priority contact for My Jolie Candle.
Thanks to Botmind my team is saving time and money. The integration was very simple (no need to be technical) and the result is amazing : 5 hours saved per agent per month !